Patients can inquire about our services by calling our office or submitting a new client form on our website. Regardless of the contact method, the information they provide will be forwarded to our Admin Team to identify whether we have a therapist who meets that patient‘s needs
If our therapists can meet a patient’s needs, our Admin Team will email the patient to supply them with intake paperwork to complete before we offer scheduling options.
Additional appointments can be scheduled at the end a therapy session with the clinician, by requesting an appointment on the TherapyPortal, or by contacting our Admin Team at the email below.
Once we receive the necessary intake paperwork from the patient(s) along with any necessary insurance information, our team will email the therapist options and schedules that meet the client’s needs. Once an intake date and time is selected, our Admin Team confirms the appointment and invites the patient to set up their TherapyPortal, which serves as our primary method of facilitating virtual appointments, keeping track of scheduled sessions, and completing additionally needed paperwork
Additional appointments can be scheduled at the end a therapy session with the clinician, by requesting an appointment on the TherapyPortal, or by contacting our Admin Team at the email below.
Session Billing
Insurance and private pay accepted, and CareCredit is available. MySpectrum accepts many major insurance plans — including Medicare and Medicaid in Virginia, and some Medicaid plans in other states — and also welcomes private-pay clients. Coverage varies by plan, provider, and location. Our intake team can help verify benefits and explain private-pay options before scheduling. See accepted plans and self-pay rates.
If we encounter any issue with charging patient costs or learn of a processing issue with the patient’s insurance(s), our team will email the patient to make them aware and coordinate on the issue. If a patient notices an issue with their session costs or insurance, they can contact our Admin Team using the information below.
If a patient needs to update their insurance or payment information, they can email our Admin Team using the information below and we will provide them with a form to enter the new information in the TherapyPortal.
If we encounter any issue with charging patient costs or learn of a processing issue with the patient’s insurance(s), our team will email the patient to make them aware and coordinate on the issue. If a patient notices an issue with their session costs or insurance, they can contact our Admin Team using the information below.
If a patient needs to update their insurance or payment information, they can email our Admin Team using the information below and we will provide them with a form to enter the new information in the TherapyPortal.
Start the process
Ready to begin, or want to pick up where you left off? These are the links you need:
- Request an appointment (Get Started form) — the first step for new clients
- MyForms — intake packets and consent forms
- Sign into the Therapy Portal — schedule sessions, join appointments, complete paperwork
- Make a payment
- How Can I Pay? — insurance, private pay, Medicare, Medicaid, EAP, and CareCredit
- Meet our therapists — browse by state
- Contact us — questions about scheduling, insurance, or billing
Reach our Admin Team
Website: myspectrumcc.com · MySpectrum Office: 804-924-2236 · Email: administrative@myspectrumcc.com (primary contact method)