Virtual Welcome Room

You’re in the right place.

Welcome to MySpectrum. Your therapist will meet with you shortly. Before joining, take a moment to find a private and comfortable space, check your camera and microphone, and silence unnecessary notifications.

You do not need to have everything figured out before your session begins. Start where you are.

I confirm that I am in a private, safe location and am physically located in the state listed on my MySpectrum account.

Make a payment Pay a balance securely online.

Before you join

A quick tech check

Camera

Position your device so your face is clearly visible and the room is adequately lit.

Audio

Use headphones when possible and confirm that your microphone is working.

Connection

Connect to reliable Wi-Fi, close unnecessary applications, and make sure your device is adequately charged.

Your space

A private place for you

Therapy works best when your space feels like your own. This is a personal readiness check, not a requirement — nothing here needs to be checked off before you join.

I am in a private location.
Other people cannot overhear the session.
I am not driving.
My device is charged or connected to power.
I have silenced unnecessary notifications.

While you wait

Take a breath

Follow the circle. Breathe in as it grows, out as it slowly shrinks.

What to expect

Your therapist may be finishing a prior session or preparing for your appointment. Once available, they will admit you into the Google Meet session — just like being welcomed in from a waiting room.

If your therapist has not joined within 10 minutes of your scheduled appointment time, please call MySpectrum support at 804-924-2236.

We’re here

Need anything while you wait?

Technical help Trouble with video, audio, or your session link. Contact the administrative team Questions about scheduling, forms, or your account. Cancel or reschedule Manage your appointment in the Therapy Portal. Make a payment Pay a balance securely online. MySpectrum Help Center Answers to common questions, any time.

Take one slow breath. You have arrived.